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Help with Frequently Asked Questions


Find quick answers to your questions below...

Do I have to pay sales tax?

You only have to pay sales tax if you are located in MI, PA, IN, OH, FL, WI, IL, NC, TN. If you are located in one of these states and are tax exempt, please complete the tax exemption certificate and fax it to 248-616-0572 or email it to orders@completepackagingproducts.com. Once we receive your form we will change your account to reflect your tax exempt status.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).